Shipping policy

SHIPPING POLICY

All orders placed on watersportdiscounts.com are processed within three business days of the date of order if the order is placed before 12:00 p.m. CT. Any orders placed after 12:00 pm CT will be processed beginning on the day after the order was placed. You will receive an email notification after submitting your order, and another email notification when your order has shipped. Actual transit and delivery timeframes will differ depending on shipping method and destination. WatersportDiscounts.com reserves the right to amend this policy at any time without notice.

DOMESTIC SHIPPING

Shipping Methods. All WatersportDiscounts.com orders ship either via FedEx.

Shipping Destinations. WatersportDiscounts.com currently ships online orders to the lower 48 states. We are unable to ship to PO Boxes, and do not currently offer standard shipping to Alaska, Guam, US Virgin Islands, Military APO/FPO addresses, or international addresses.

Shipping Costs. WatersportDiscounts.com offers free FedEx shipping on all orders within the lower 48 states.

The timeframes listed above are an estimate only within the lower 48 states, and are not a guarantee of delivery with the time periods noted and are dependent on the carriers.

SHIPPING FAQS

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If your tracking information has not updated within 48 hours of receiving your shipping confirmation email, please contact us for further assistance.

My product arrived damaged in transit, what should I do?

Once you have signed for your order, no party is able to file a claim with the carrier.

If you notice any damage to your product after you have accepted your order, please complete this shipping damage claim form within three days of the date of delivery. We address these situations on a case-by-case basis but will try our best to work towards a satisfactory solution!

FedEx Shipments. Please inspect your product upon arrival. Note that a damaged box does not always indicate damage to the product inside. If the product does appear to be damaged, please complete this shipping damage claim form within three days after the date of delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution!

Can I update my address or shipping method or cancel my order?

We aim to ship orders as quickly as possible, and therefore are usually unable to make any changes or cancel your order once placed. If you have already received a tracking number, we will be unable to change your order on our end. If you need to change your address, you can try working with the carrier directly to see if they are able to re-route your order. Additional fees may be incurred. You can return the items within 30 days, but you are responsible for the return shipping, and the items will be subject to a 20% restocking fee.

I am missing some items from my order, what should I do?

You may notice your order shows a delivered status, but you are still missing some items. If that is the case, please try the following:

  • First check inside your box. For example, if you ordered an Elevation iSUP or Beacon iKayak and some accessories, we may have packed your accessories within the items to ship everything at once.
  • Second, click further into your tracking number. Often when we ship multiple items with FedEx, there will be a master tracking number, with sub-tracking numbers within it. Our order confirmation email currently only shows the status of one of the tracking numbers, so your other items may still be in transit.
  • Third, you can try checking around your house/apartment as the carrier may have left your order in a safer location (alternate exterior door, garage, porch, etc.)

If you still believe you are missing items from your order, please contact us and we will look into it for you!

Does WatersportDiscounts.com ship to P.O. boxes?

We are unable to ship to P.O. boxes due to the size of our products.

Does WatersportDiscounts.com accept returns or provide refunds or exchanges?

Please see our Refund Policy for further information on product returns.